SHIPPING and DELIVERY

How long will it take to get my custom rug from the moment I order?

Orders are processed within 24 hours, and sent straight to our weavers who start making your custom piece right away if it’s not available in stock. The whole process—from shearing, spinning, and dying the wool to weaving, washing, and transporting the rug—takes roughly 4 to 6 weeks. In the winter months, the drying process takes a bit longer, so please allow an additional 1-2 weeks for delivery.

How much does shipping cost?

It’s on us! 

Where do you ship?

We currently ship anywhere in the Globe. 

How do I know when my order has shipped?

As soon as your rug leaves Morocco, we’ll send you a tracking number to follow its journey across the Oceans.

Is there a way to get my rug sooner?

In a rush? Send us a note at contact@weberber.com and we’ll do everything we can to accelerate the process, but remember weaving a Berber rug by hand takes time!

What do I do if my rug is damaged during shipping?

We take every precaution to keep your rug safe in transit, but if something happens along the way, don’t worry. Contact us via contact@weberber.com and we’ll make it right. 

What are my delivery options?

All orders are shipped via FedEx International Air from Rabat.

How long does delivery take once my order has shipped?

All items are shipped by air from Rabat, so your order shouldn’t take more than 3-5 business days between the time it takes off and when it arrives at your door if you are in the United states or Europe and 4-21 days if You are in Asia and the rest of the globe.

Do you deliver on weekends?

Unfortunately, FedEx does not allow for weekend delivery.

Do I need to be there to sign for my deliver?

Someone will need to be present at the address to sign for the delivery of your rug.

Can I cancel my order?

After placing an order, you have until 9:00 PM GMT of the following day to cancel and receive a refund.

 

ORDER STATUS and UPDATES

How do I check the status of my order?

We’ll send you an email each time your rug makes a move. If you’re feeling a bit impatient, just drop us a note at Contact@weberber.com and we’ll be back to you with a status update within 2-3 days.

How often will I receive updates on my order?

At each major step in the process, we’ll send you a note! You’ll hear from us when: (1) we’ve received your custom order, (2) when our team of weavers get to work on your rug, (3) when your rug is woven, washed, and ready to go, and (4) when your order leaves Morocco or if the rug is available in stock you will get a FedEx tracking number that show where the rug is exactly. 

How do I know when my order has shipped?

As soon as your rug leaves Morocco, we’ll send you a tracking number to follow its journey.

How long will it take to get my custom rug?

Orders are processed within 24 hours, and sent straight to our weavers who start making your custom piece right away. The whole process—from shearing, spinning, and dying the wool to weaving, washing, and transporting the rug—takes roughly 8 to 10 weeks. In the winter months, the drying process takes a bit longer, so please expect an additional 1-2 weeks for delivery.

RETURNS

Can I return my rug?

All orders are final and we cannot accept returns. Please ensure all measurements, colors, and design are correct before submitting your order!

Can I cancel my order?

After placing an order, you have until 9:00 PM GMT of the following day to cancel and get your money back.

What if I don’t like what I ordered?

We certainly hope that never happens! We’re here to answer whatever questions you’ve got before you place an order to ensure you’re 100% happy with your one-of-a-kind design.

ABOUT WEBERBER RUGS

Where are WeBerber rugs made?

Our rugs are made in the Atlas Mountains, about 2 hours outside of Meknes.

What are weberber rugs made from?

Each weberber rug is made from 100% Middle & high Atlas wool

How do you ensure quality rugs?

We’ve done years of research and partner with only the most talented artisans who have been making rugs for generations. The quality of our rugs is what we’re most proud of! Check what our clients say about us.

FOR INTERIOR DESIGNERS

I’m a designer, can I order something even more special for a client?

Of course! We love to help designers realize their own custom vision.

Send us a note at Contact@weberber.com with your sketches, ideas, or whatever you have and we’ll get to work.

Pricing will depend on the complexity and size of the request. 

If I want a design I don’t see, what should I do?

If there’s something you’re dreaming about but don’t see it on our website, just send us a note at contact@weberber.com and we’ll see what we can do!

CONTACT US




STE WEBERBER SARL au

ADDRESS : 20 RUE 22 HAY KARAMA II KHEMISSET 15000 MAROC

RC: 28181

TELEPHONE: 0624219261 OR 0808507542

Email: Contact@weberber.com